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Returns & Refunds
Can I exchange the item?
If you need a different size or color, you can return the item and request an exchange within 14 days of receiving your order.
How long will it take for me to receive my refund?
We strive to process the refund as soon as possible, but the full process can take up to 15 business days. We typically process returns within 3-7 days of receiving the returned item. The refund will be issued to the original payment method.
What is your return policy?
All returns must be initiated within 14 days of the customer's receipt of the purchased items. Please check the detailed terms here
Shipping
Do I have to pay for import taxes/duties?
We pay for the import taxes on all orders, so you don't have to worry.
Any hesitations?
buy@tacticus.com.ua
When does my order get dispatched?
All orders get sent out withhin 24 hours (except Sundays).
Do you ship worldwide?
Tacticus® works with shipping companies globally, so we ship to all countries.
(except sanctioned countries)
Issue placing an order for your destination?
buy@tacticus.com.ua
How long does it take untill I get my Tacticus® item?
Depending on your destination, it can take up to 14 days.
Most countries in Europe, North America and Asia, it takes around 5-12 days.
My Order
I want to adjust my order.
No worries! It's possible. Please contact us directly via
buy@tacticus.com.ua so we can check your inquiry asap.
Can I track my order?
Yes, feel free to contact us buy@tacticus.com.ua to get more information regarding your order.
Where can I see my order?
After having placed the order, you will have received a confirmation email with your order details.
I have other questions on another topic
In this case please feel free to reach out to us here: