Refund Policy
Returns
You have 14 calendar days from the day of delivery to initiate a return.
To be eligible for a return the item must be unused, undamaged, and in its original packaging, all components, tags, and accessories must be intact and included, items must not show signs of wear, installation, or modification.
Please contact us at buy@tacticus.shop with your order number and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please declare the goods as a returned goods and mention a total value of 20 USD when returning the item, as if import fees on the returns will be charged, the return will be refused. (returns are not taxed by law in Ukraine, by declaring the value of 20 USD we avoid mistakes by customs fully).
Exchanges
If you'd like to exchange a product (e.g., for a different size, variant, or style), reach out to us at buy@tacticus.shop We’ll do our best to accommodate your request and guide you through the process.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that the refunded amount will exclude USD 14.9 or 25% Restocking Fee (whatever amount is greater), which covers the original shipping cost we had.
Non-Returnable Items
Due to operational or hygienic reasons, the following items are not eligible for return:
- Custom-made, engraved, or limited edition items
- Used or installed gear
- Final sale or clearance products
Contact Us
If you have any questions on how to return your item to us, contact us at buy@tacticus.shop
Note: This Return and Refund Policy is subject to change without notice. It is the responsibility of the customer to review and understand the terms outlined above.